/* ===================================
   ESTILOS PARA PÁGINA DE RECLAMOS Y REQUERIMIENTOS
====================================== */
html, body {
    background-color: #ffffff;
}


/* ===================================
   BANNER PRINCIPAL
====================================== */
.container-rr {
    background: #ffffff;
    padding: 40px 0;
    color: #000000;
    max-width: 100%;
    width: 100%;
    margin-bottom: 100px;
}

.container-rr-baner {
    margin-bottom: 30px;
    width: 100%;
    margin-left: auto;
    margin-right: auto;
}

.text-rr-title-baner {
    font-size: 5.5rem;
    font-weight: 900;
    letter-spacing: 1.8px;
    margin-bottom: 5px;
    margin-top: 0;
    color: #000000;
    align-items: center;
    white-space: nowrap;
    width: 100%;
    max-width: 100%;
    text-shadow: 0 0 2px currentColor;
}

.text-rr-subtitle-baner {
    font-size: 2.3rem;
    font-weight: 900;
    line-height: 1.5;
    color: rgb(72, 102, 250);
    max-width: 100%;
    margin: 0 auto;
    margin-bottom: -5px;
    letter-spacing: 0.4px;
    align-items: center;
    text-shadow: 0 0 1px currentColor;
}

.text-rr-description-baner {
    font-size: 2.1rem;
    line-height: 1.0;
    color: rgb(72, 102, 250);
    max-width: 100%;
    margin: 0 auto;
    margin-bottom: -3px;
    letter-spacing: 1.5px;
}

.img-rr-baner {
    width: 100%;
    height: auto;
}

.img-logo-navbar {
    width: auto;
    height: 50px;
}

/* ===================================
   SECCIÓN DE PROCEDIMIENTO
====================================== */

.container-rr-procedimiento-content {
    background: #ecefff;
    border-radius: 75px;
    padding: 80px 0;
    margin-top: 50px;
    text-align: center;
}

.procedimiento-image {
    width: 100%;
    max-width: 1000px;
    height: auto;
    margin: 0 auto;
    display: block;
}

/* ===================================
   LIBRO DE RECLAMACIONES
====================================== */
.container-rr-libro-reclamos {
    background: #ffffff;
    padding: 60px 0;
    padding-bottom: 0px;
    margin: 0;
    margin-top: 50px;
    text-align: center;
}

.libro-rr-reclamos-content {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 20px;
}

.icon-rr-libro {
    width: 75%;
    height: auto;
}

/* ===================================
   CANALES Y REQUISITOS
====================================== */
.container-rr-canales-requisitos {
    background: #ffffff;
    padding: 120px 0;
}

.card-header {
    border-bottom: none;
}

.card-rr-container-canales,
.card-rr-container-requisitos {
    background: #ffffff;
    height: 100%;
    border: none;
}

.card-rr-header-canales {
    background: #ffffff;
    margin-bottom: 10px;
}
.card-rr-header-requisitos {
    background: #ffffff;
    margin-bottom: 10px;
}

.card-rr-body-canales,
.card-rr-body-requisitos {
    height: 480px;
    align-content: center;
    border: 2px solid rgb(72, 102, 250);
    border-radius: 30px;
}

.card-rr-title-canales,
.card-rr-title-requisitos {
    font-size: 2.3rem;
    font-weight: 900;
    line-height: 1.5;
    color: rgb(72, 102, 250);
    text-align: center;
    letter-spacing: 0.4px;
    text-shadow: 0 0 1px currentColor;
}

.canal-rr-item,
.requisito-rr-item {
    display: flex;
    align-items: center;
    margin: 50px 15px;
    padding: 5px;
    border-radius: 10px;
}

.requisito-rr-item {
    margin: 37px 15px;
}

.icon-rr-canal {
    width: 50px;
    height: 50px;
    margin-right: 15px;
    margin-left: 5px;
    margin-top: 10px;
    flex-shrink: 0;
}

.icon-rr-requisito {
    width: 50px;
    height: 50px;
    margin-right: 15px;
    margin-left: 5px;
    margin-top: -5px;
    flex-shrink: 0;
}

.icon-rr-requisito-small {
    width: 40px;
    height: 20px;
    margin-top: 15px;
    margin-left: 5px;
    margin-right: 20px;
    flex-shrink: 0;
}

.text-rr-canal {
    margin-bottom: -10px;
    font-size: 1.8rem;
    font-weight: 400;
    line-height: 1.5;
    color: rgb(72, 102, 250);
}

.text-rr-requisito {
    margin-bottom: -3px;
    font-size: 1.5rem;
    font-weight: 400;
    line-height: 1.5;
    color: rgb(72, 102, 250);
}

.text-rr-canal b {
    font-size: 2.1rem;
    font-weight: 700;
    letter-spacing: 0.5px;
}

.text-rr-requisito b {
    font-size: 1.5rem;
    font-weight: 700;
    letter-spacing: 0.5px;
}

.text-rr-canal-container,
.text-rr-requisito-container {
    display: flex;
    flex-direction: column;
    margin: 0px, 20px;
}

.requisito-rr-item-especial {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
}

.requisito-rr-item-especial .requisito-rr-header {
    display: flex;
    align-items: center;
    margin-bottom: 10px;
}

.requisito-rr-item-especial .requisito-rr-header .text-rr-requisito {
    margin-left: 10px;
    margin-bottom: -15px;
}

.requisito-rr-item-especial .text-rr-requisito-container {
    display: flex;
    flex-direction: column;
    margin-top: -5px;
    margin-left: 75px;
}

/* ===================================
   RESPONSIVIDAD
====================================== */

/*=============================================
ESCRITORIO MEDIANO O TABLET HORIZONTAL (MD revisamos en 768px a 1024px)
=============================================*/

@media (max-width:1024px) and (min-width:769px) {
    a {
        text-decoration: none;
    }
    
    .img-logo-navbar {
        text-align: left;
        display: block;
    }
    
    .site-menu-toggle {
        text-align: right;
        display: block;
    }

    /* BANNER PRINCIPAL */
    .container-rr {
        padding: 30px 0;
        margin-bottom: 80px;
    }
    
    .text-rr-title-baner {
        font-size: 3.5rem;
    }
    
    .text-rr-subtitle-baner {
        font-size: 1.6rem;
        font-weight: 900;
    }
    
    .text-rr-description-baner {
        font-size: 1.5rem;
        letter-spacing: 1px;
    }
    
    .img-logo-navbar {
        height: 45px;
    }
    
    /* SECCIÓN DE PROCEDIMIENTO */
    .container-rr-procedimiento-content {
        padding: 60px 0;
        margin-top: 40px;
        border-radius: 75px 75px 0 0;
    }
    
    .container-rr-procedure {
        padding: 0;
    }
    
    .procedimiento-image {
        max-width: 800px;
    }
    
    /* LIBRO DE RECLAMACIONES */
    .container-rr-libro-reclamos {
        padding: 50px 0;
        padding-bottom: 0;
        margin-top: 40px;
    }
    
    .icon-rr-libro {
        width: 80%;
    }
    
    /* CANALES Y REQUISITOS */
    .container-rr-canales-requisitos {
        padding: 100px 0;
    }
    
    .row.row-card {
        gap: 0;
    }
    
    .card-rr-title-canales,
    .card-rr-title-requisitos {
        font-size: 1.8rem;
    }
    
    .card-rr-body-canales,
    .card-rr-body-requisitos {
        height: 420px;
    }
    
    .canal-rr-item,
    .requisito-rr-item {
        margin: 40px 12px;
    }
    
    .requisito-rr-item {
        margin: 28px 12px;
    }
    
    .icon-rr-canal {
        width: 45px;
        height: 45px;
        margin-right: 12px;
        margin-top: 10px;
    }
    
    .icon-rr-requisito {
        width: 45px;
        height: 45px;
        margin-right: 12px;
        margin-top: -3px;
    }
    
    .icon-rr-requisito-small {
        width: 30px;
        height: 18px;
    }
    
    .text-rr-canal {
        font-size: 1.6rem;
        margin-bottom: -8px;
    }
    
    .text-rr-requisito {
        font-size: 1.3rem;
        margin-bottom: -2px;
    }
    
    .text-rr-canal b {
        font-size: 1.5rem;
    }
    
    .text-rr-requisito b {
        font-size: 1.3rem;
    }
    
    .requisito-rr-item-especial .text-rr-requisito-container {
        margin-left: 65px;
    }
}


/*=============================================
ESCRITORIO PEQUEÑO O TABLET VERTICAL (SM revisamos en 768px)
=============================================*/

@media (max-width: 768px) and (min-width: 576px) {
    
    /* BANNER PRINCIPAL */
    .container-rr {
        padding: 25px 0;
        margin-bottom: 60px;
    }
    
    .text-rr-title-baner {
        font-size: 3.0rem;
        font-weight: 900;
        line-height: 0.9;
    }
    
    .text-rr-subtitle-baner {
        font-size: 1.2rem;
        font-weight: 900;
    }
    
    .text-rr-description-baner {
        font-size: 1.1rem;
        letter-spacing: 0.8px;
    }
    
    .img-logo-navbar {
        height: 40px;
    }
    
    /* SECCIÓN DE PROCEDIMIENTO */
    .container-rr-procedure {
        padding: 0;
    }
    
    .container-rr-procedimiento-content {
        padding: 40px 0;
        margin-top: 30px;
        border-radius: 50px 50px 0 0;
    }
    
    .procedimiento-image {
        max-width: 600px;
    }
    
    /* LIBRO DE RECLAMACIONES */
    .container-rr-libro-reclamos {
        padding: 35px 0;
        margin-top: 25px;
    }
    
    .icon-rr-libro {
        width: 90%;
    }
    
    /* CANALES Y REQUISITOS */
    .container-rr-canales-requisitos {
        padding: 80px 0;
        padding-top: 30px;
    }
    
    .row.row-card {
        gap: 0;
    }
    
    .card-rr-title-canales,
    .card-rr-title-requisitos {
        font-size: 1.4rem;
    }
    
    .card-rr-body-canales, 
    .card-rr-body-requisitos {
        height: 350px;
    }
    
    .canal-rr-item,
    .requisito-rr-item {
        margin: 30px 8px;
    }
    
    .requisito-rr-item {
        margin: 13px 8px;
    }
    
    .icon-rr-canal {
        width: 35px;
        height: 35px;
        margin-right: 8px;
        margin-top: 7px;
    }
    
    .icon-rr-requisito {
        width: 35px;
        height: 35px;
        margin-right: 8px;
        margin-top: -1px;
    }
    
    .icon-rr-requisito-small {
        width: 25px;
        height: 14px;
        margin-top: 8px;
        margin-right: 15px;
    }
    
    .text-rr-canal {
        font-size: 1.2rem;
        margin-bottom: -5px;
    }
    
    .text-rr-requisito {
        font-size: 1rem;
        margin-bottom: -1px;
    }
    
    .text-rr-canal b {
        font-size: 1.2rem;
    }
    
    .text-rr-requisito b {
        font-size: 1rem;
    }
    
    .requisito-rr-item-especial .text-rr-requisito-container {
        margin-left: 45px;
    }
}

/*=============================================
ESCRITORIO PEQUEÑO O TABLET VERTICAL (SM revisamos en 768px)
=============================================*/

@media (max-width: 768px) and (min-width: 576px) {
    
    /* BANNER PRINCIPAL */
    .container-rr {
        padding: 25px 0;
        margin-bottom: 60px;
    }
    
    .text-rr-title-baner {
        font-size: 3.0rem;
        font-weight: 900;
        line-height: 0.9;
    }
    
    .text-rr-subtitle-baner {
        font-size: 1.2rem;
        font-weight: 900;
    }
    
    .text-rr-description-baner {
        font-size: 1.1rem;
        letter-spacing: 0.8px;
    }
    
    .img-logo-navbar {
        height: 40px;
    }
    
    /* SECCIÓN DE PROCEDIMIENTO */
    .container-rr-procedimiento-content {
        padding: 40px 0;
        margin-top: 30px;
        border-radius: 50px 50px 0 0;
    }
    
    .procedimiento-image {
        max-width: 600px;
    }
    
    /* LIBRO DE RECLAMACIONES */
    .container-rr-libro-reclamos {
        padding: 35px 0;
        margin-top: 25px;
    }
    
    .icon-rr-libro {
        width: 90%;
    }
    
    /* CANALES Y REQUISITOS */
    .container-rr-canales-requisitos {
        padding: 80px 0;
        padding-top: 30px;
    }
    
    .row.row-card {
        gap: 0;
    }
    
    .card-rr-title-canales,
    .card-rr-title-requisitos {
        font-size: 1.4rem;
    }
    
    .card-rr-body-canales, 
    .card-rr-body-requisitos {
        height: 350px;
    }
    
    .canal-rr-item,
    .requisito-rr-item {
        margin: 30px 8px;
    }
    
    .requisito-rr-item {
        margin: 13px 8px;
    }
    
    .icon-rr-canal {
        width: 35px;
        height: 35px;
        margin-right: 8px;
        margin-top: 8px;
    }
    
    .icon-rr-requisito {
        width: 35px;
        height: 35px;
        margin-right: 8px;
        margin-top: -1px;
    }
    
    .icon-rr-requisito-small {
        width: 16px;
        height: 12px;
        margin-top: 15px;
    }
    
    .text-rr-canal {
        font-size: 1.2rem;
        margin-bottom: -5px;
    }
    
    .text-rr-requisito {
        font-size: 1rem;
        margin-bottom: -1px;
    }
    
    .text-rr-canal b {
        font-size: 1.2rem;
    }
    
    .text-rr-requisito b {
        font-size: 1rem;
    }
    
    .requisito-rr-item-especial .text-rr-requisito-container {
        margin-left: 45px;
    }
}


/*=============================================
CELULAR L (SM revisamos en 576px)
=============================================*/

@media (max-width: 576px) and (min-width: 420px) {
    /* BANNER PRINCIPAL */
    .container-rr {
        padding: 20px 0;
        margin-bottom: 50px;
    }
    
    .text-rr-title-baner {
        font-size: 0;
    }
    
    .text-rr-title-baner::before {
        content: "Atención\A al Usuario";
        display: block;
        white-space: pre-line;
        font-size: 2.9rem;
        font-weight: 900;
        line-height: 0.9;
        letter-spacing: 0.5px;
        text-shadow: 0 0 1px currentColor;
    }
    
    .text-rr-subtitle-baner {
        font-size: 0;
    }
    
    .text-rr-subtitle-baner::before {
        content: "EN KCS CREEMOS EN LA\A TRANSPARENCIA Y LA CERCANÍA.";
        white-space: pre-line;
        font-size: 1.1rem;
        font-weight: 500;
        line-height: 1.2;
        letter-spacing: normal;
        text-shadow: 0 0 1px currentColor;
    }
    
    .text-rr-description-baner {
        font-size: 0;
    }
    
    .text-rr-description-baner::before {
        content: 
            "Ponemos a tu disposición canales\A"
            "claros y accesibles para atender\A"
            "tus consultas, requerimientos\A"
            "y reclamos con oportunidad\A"
            "y confianza.";
        display: block;
        white-space: pre-line;
        font-size: 1.05rem;
        letter-spacing: 0.6px;
        margin: 5px 0;
    }
    
    .img-logo-navbar {
        height: 35px;
    }
    
    
    /* SECCIÓN DE PROCEDIMIENTO */
    .container-rr-procedure {
        padding: 0;
    }
    
    .container-rr-procedimiento-content {
        padding: 30px 0;
        margin-top: 25px;
        border-radius: 40px 40px 0 0;
    }
    
    .procedimiento-image {
        max-width: 400px;
    }
    
    /* LIBRO DE RECLAMACIONES */
    .container-rr-libro-reclamos {
        padding: 30px 0;
        margin-top: 20px;
    }
    
    .icon-rr-libro {
        width: 95%;
    }
    
    /* CANALES Y REQUISITOS */
    .container-rr-canales-requisitos {
        padding: 60px 0;
        padding-top: 25px;
    }
    
    .card-header {
        border-bottom: none;
        margin-top: 30px;
        margin-bottom: 0;
        padding-top: 0;
    }
    
    .row.row-card {
        gap: 0;
    }
    
    .card-rr-title-canales,
    .card-rr-title-requisitos {
        font-size: 1.2rem;
    }
    
    .card-rr-body-canales, 
    .card-rr-body-requisitos {
        height: auto;
    }
    
    .canal-rr-item,
    .requisito-rr-item {
        margin: 25px 6px;
    }
    
    .requisito-rr-item {
        margin: 25px 6px;
    }
    
    .text-rr-canal-container, .text-rr-requisito-container {
        margin-left: 25px;
    }
    
    .icon-rr-canal {
        width: 30px;
        height: 30px;
        margin-right: 6px;
        margin-top: 5px;
    }
    
    .icon-rr-requisito {
        width: 30px;
        height: 30px;
        margin-right: 6px;
        margin-top: -1px;
    }
    
    .icon-rr-requisito-small {
        height: 12px;
    }
    
    .text-rr-canal {
        font-size: 1rem;
        margin-bottom: -4px;
    }
    
    .text-rr-requisito {
        font-size: 0.85rem;
        margin-bottom: -1px;
    }
    
    .text-rr-canal b {
        font-size: 1rem;
    }
    
    .text-rr-requisito b {
        font-size: 0.85rem;
    }
  
}  
/*=============================================
CELULAR M (SM revisamos en 375px)
=============================================*/
    
@media (max-width: 375px) and (min-width: 360px) {
    /* BANNER PRINCIPAL */
    .container-rr {
        padding: 20px 0;
        margin-bottom: 50px;
    }
    
    .text-rr-title-baner {
        font-size: 0;
    }
    
    .text-rr-title-baner::before {
        content: "Atención\A al Usuario";
        display: block;
        white-space: pre-line;
        font-size: 2.9rem;
        font-weight: 900;
        line-height: 0.9;
        letter-spacing: 0.5px;
        text-shadow: 0 0 1px currentColor;
    }
    
    .text-rr-subtitle-baner {
        font-size: 0;
    }
    
    .text-rr-subtitle-baner::before {
        content: "EN KCS CREEMOS EN LA\A TRANSPARENCIA Y LA CERCANÍA.";
        white-space: pre-line;
        font-size: 1.1rem;
        font-weight: 500;
        line-height: 1.2;
        letter-spacing: normal;
        text-shadow: 0 0 1px currentColor;
    }
    
    .text-rr-description-baner {
        font-size: 0;
    }
    
    .text-rr-description-baner::before {
        content: 
            "Ponemos a tu disposición canales\A"
            "claros y accesibles para atender\A"
            "tus consultas, requerimientos\A"
            "y reclamos con oportunidad\A"
            "y confianza.";
        display: block;
        white-space: pre-line;
        font-size: 1.05rem;
        letter-spacing: 0.6px;
        margin: 5px 0;
    }
    
    .img-logo-navbar {
        height: 35px;
    }
    
    
    /* SECCIÓN DE PROCEDIMIENTO */
    .container-rr-procedure {
        padding: 0;
    }
    
    .container-rr-procedimiento-content {
        padding: 30px 0;
        margin-top: 25px;
        border-radius: 40px 40px 0 0;
    }
    
    .procedimiento-image {
        max-width: 350px;
    }
    
    /* LIBRO DE RECLAMACIONES */
    .container-rr-libro-reclamos {
        padding: 30px 0;
        margin-top: 20px;
    }
    
    .icon-rr-libro {
        width: 95%;
    }
    
    /* CANALES Y REQUISITOS */
    .container-rr-canales-requisitos {
        padding: 60px 0;
        padding-top: 25px;
    }
    
    .card-header {
        border-bottom: none;
        margin-top: 30px;
        margin-bottom: 0;
        padding-top: 0;
    }
    
    .row.row-card {
        gap: 0;
    }
    
    .card-rr-title-canales,
    .card-rr-title-requisitos {
        font-size: 1.2rem;
    }
    
    .card-rr-body-canales, 
    .card-rr-body-requisitos {
        height: auto;
    }
    
    .canal-rr-item,
    .requisito-rr-item {
        margin: 25px 6px;
    }
    
    .requisito-rr-item {
        margin: 25px 6px;
    }
    
    .text-rr-canal-container, .text-rr-requisito-container {
        margin-left: 20px;
    }
    
    .icon-rr-canal {
        width: 30px;
        height: 30px;
        margin-right: 6px;
        margin-top: 4px;
    }
    
    .icon-rr-requisito {
        width: 30px;
        height: 30px;
        margin-right: 6px;
        margin-top: -1px;
    }
    
    .icon-rr-requisito-small {
        height: 15px;
        width: 25px;
        margin-top: 6px;
        margin-right: 35px;
    }
    
    .text-rr-canal {
        font-size: 1rem;
        margin-bottom: -4px;
    }
    
    .text-rr-requisito {
        font-size: 0.85rem;
        margin-bottom: -1px;
    }
    
    .text-rr-canal b {
        font-size: 1rem;
    }
    
    .text-rr-requisito b {
        font-size: 0.85rem;
    }
}
/*=============================================
CELULAR S (SM revisamos en 320px)
=============================================*/
    
@media (max-width: 359px) and (min-width: 320px) {
    /* BANNER PRINCIPAL */
    .container {
        padding: 0;
    }
    
    .container-rr {
        padding: 20px 0;
        margin-bottom: 50px;
    }
    
    .text-rr-title-baner {
        font-size: 0;
    }
    
    .text-rr-title-baner::before {
        content: "Atención\A al Usuario";
        display: block;
        white-space: pre-line;
        font-size: 2.9rem;
        font-weight: 900;
        line-height: 0.9;
        letter-spacing: 0.5px;
        text-shadow: 0 0 1px currentColor;
    }
    
    .text-rr-subtitle-baner {
        font-size: 0;
    }
    
    .text-rr-subtitle-baner::before {
        content: "EN KCS CREEMOS EN LA\A TRANSPARENCIA Y LA CERCANÍA.";
        white-space: pre-line;
        font-size: 1.1rem;
        font-weight: 500;
        line-height: 1.2;
        letter-spacing: normal;
        text-shadow: 0 0 1px currentColor;
    }
    
    .text-rr-description-baner {
        font-size: 0;
    }
    
    .text-rr-description-baner::before {
        content: 
            "Ponemos a tu disposición canales\A"
            "claros y accesibles para atender\A"
            "tus consultas, requerimientos\A"
            "y reclamos con oportunidad\A"
            "y confianza.";
        display: block;
        white-space: pre-line;
        font-size: 1.05rem;
        letter-spacing: 0.6px;
        margin: 5px 0;
    }
    
    .img-logo-navbar {
        height: 35px;
    }
    
    
    /* SECCIÓN DE PROCEDIMIENTO */
    .container-rr-procedure {
        padding: 0;
    }
    
    .container-rr-procedimiento-content {
        padding: 30px 0;
        margin-top: 25px;
        border-radius: 40px 40px 0 0;
    }
    
    .procedimiento-image {
        max-width: 300px;
    }
    
    /* LIBRO DE RECLAMACIONES */
    .container-rr-libro-reclamos {
        padding: 30px 0;
        margin-top: 20px;
    }
    
    .icon-rr-libro {
        width: 95%;
    }
    
    /* CANALES Y REQUISITOS */
    .container-rr-canales-requisitos {
        padding: 60px 0;
        padding-top: 25px;
    }
    
    .card-header {
        border-bottom: none;
        margin-top: 30px;
        margin-bottom: 0;
        padding-top: 0;
    }
    
    .row.row-card {
        gap: 0;
    }
    
    .card-rr-title-canales,
    .card-rr-title-requisitos {
        font-size: 1.2rem;
    }
    
    .card-rr-body-canales, 
    .card-rr-body-requisitos {
        height: auto;
    }
    
    .canal-rr-item,
    .requisito-rr-item {
        margin: 25px 6px;
    }
    
    .requisito-rr-item {
        margin: 25px 6px;
    }
    
    .text-rr-canal-container, .text-rr-requisito-container {
        margin-left: 20px;
    }
    
    .icon-rr-canal {
        width: 30px;
        height: 30px;
        margin-right: 6px;
        margin-top: 4px;
    }
    
    .icon-rr-requisito {
        width: 30px;
        height: 30px;
        margin-right: 6px;
        margin-top: -1px;
    }
    
    .icon-rr-requisito-small {
        height: 12px;
        margin-top: 6px;
    }
    
    .text-rr-canal {
        font-size: 1rem;
        margin-bottom: -4px;
    }
    
    .text-rr-requisito {
        font-size: 0.85rem;
        margin-bottom: -1px;
    }
    
    .text-rr-canal b {
        font-size: 1rem;
    }
    
    .text-rr-requisito b {
        font-size: 0.85rem;
    }
    
}